Frequently asked questions

Find answers here to your most frequently asked questions.

Billing

What are the different payment methods available?
What are the different components of my bill?
What is the cadence of your billing cycle?
How should I dispute a charge on my bill?
What additional charges should I expect on my bill?

Troubleshooting WiFi

Why do I have slow speeds over WiFi?
What are the most common solutions to fixing my WiFi?
How will I be notified of an outage?
Why can’t I connect my device to my WiFi network?
What are the best practices to secure my home WiFi network?

Account Management

How do I upgrade to a faster package?
How do I transfer my service to a new address?
How do I add or remove services from my account?
How do I report a service issue or an outage?